We are conducting research and providing consulting services to adapt to the changing business ecosystem.

Strategic Management and Planning Consulting Establish a solid route on the path to your goals. In today's business environment, where competition is increasing and uncertainties are intensifying, sustainable success is only possible with a strong strategy. For businesses to achieve their long-term visions, they must clarify their goals, use their resources effectively, and define a flexible roadmap that allows them to adapt to change. With our Strategic Management and Planning Consulting service, we help your business develop strategies aimed at boosting its growth, transformation, and competitive power. Our Service Scope Strategic Situation Analysis: We clearly determine your business's current position through internal and external environment analyses (SWOT, PEST, Porter's Five Forces, etc.). Defining Vision, Mission, and Values: We clarify your fundamental building blocks that reflect your corporate identity and guide you toward the future. Defining Strategic Goals: We establish measurable, achievable, realistic, and time-bound (SMART) medium- and long-term goals. Strategy Development and Roadmap Creation: We prepare the strategic priorities and action plans required to achieve your goals. Performance Indicators and Monitoring Systems: We define KPIs (Key Performance Indicators) and establish monitoring and evaluation systems to track the strategy's implementation. Corporate Transformation and Alignment Process Management: We ensure the integration of strategies into the organizational structure and support you in managing change. Who Is This For? Small and medium-sized enterprises aiming for growth. Large organizations seeking to update their current strategies. Companies looking to enter new markets or undergo a transformation process. Management teams experiencing a lack of strategic focus. Your Gains Clear goals and direction. Effective resource management. Increase in competitive power. A structure prepared against risks. The ability to adapt to changing conditions. Shared vision and unity of direction across the organization. Strategy is not just about making a plan; it's a focused, results-oriented, and dynamic journey. We are here to design your business's future today.

A New Dimension in Customer Satisfaction with MCS Research: EFQM Customer Satisfaction Perception Survey In today's competitive business world, customer satisfaction is one of the keys to success. Understanding your customers' expectations, offering solutions tailored to their needs, and earning their loyalty are vital for sustainable growth. This is precisely where our EFQM Customer Satisfaction Perception Survey service, provided by MCS Research, comes into play. What is an EFQM Customer Satisfaction Perception Survey? The EFQM (European Foundation for Quality Management) Model is a globally recognized management framework that guides organizations on their journey toward excellence. The principle of Customer Focus is a cornerstone of this model. At MCS Research, based on EFQM principles, we offer a comprehensive research service to help you gain an in-depth understanding of your customers' perceptions regarding your products and services, brand image, and overall experience. This research not only measures the current satisfaction level but also allows you to identify areas for improvement and boost customer loyalty. Benefits of the EFQM Customer Satisfaction Perception Survey: Define the Total Customer Experience: Ensures that your customers' total experience is defined across all its dimensions. In-Depth Understanding of Customer Expectations: Clearly reveals what your customers genuinely want, what they value, and what their expectations are. Measure Satisfaction and Loyalty Levels: Determines your current customers' satisfaction levels with numerical data, helping you see your strengths and areas needing development. Identify Areas for Improvement: Through customer feedback, it helps you pinpoint critical points for improvement in your products, services, processes, and customer interactions. Gain a Competitive Edge: Allows you to differentiate yourself from competitors and be the top choice for customers by adopting a customer-centric approach. Reduce Customer Churn: By identifying dissatisfied customers, it provides the opportunity to intervene in a timely manner and prevent customer loss. Develop Marketing and Communication Strategies: Enables you to shape your marketing messages and communication strategies more effectively in line with customer perceptions. Increase Employee Motivation: Improvements made based on customer feedback boost employees' customer focus and job satisfaction. Advance in the EFQM Model: For organizations that have adopted the EFQM Excellence Model, this survey provides a significant input for the model's "Engaging Stakeholders" criteria and helps you raise your score. Data-Driven Decision Making: The detailed data and analyses obtained ensure you make future strategic decisions more consciously. The MCS Research Difference: As MCS Research, we offer customized solutions for your business with our academic expert staff, who hold doctorate degrees and are trainers and consultants for EFQM and KALDER, and our innovative research methodologies. We work meticulously at every stage of the research process, ensuring you obtain reliable and meaningful data. With the detailed reports and strategic recommendations we provide, we support you in maximizing customer satisfaction and achieving sustainable success. Our Services Include: Detailed Needs Analysis and Research Design: We determine the most suitable research methods and questions in line with your business goals and customer base. Diverse Data Collection Methods: We apply online surveys, face-to-face interviews, telephone surveys, focus group discussions, and other qualitative and quantitative data collection methods. Comprehensive Data Analysis and Reporting: We meticulously analyze the collected data, presenting detailed reports that include meaningful insights and actionable recommendations. Strategic Consulting and Follow-up: Based on the research results, we develop strategic recommendations for increasing customer satisfaction and support you throughout the implementation process. Listen to the voice of your customers and shape your future. Contact us to learn more about the EFQM Customer Satisfaction Perception Survey with MCS Research and explore our customized solutions for your business.

Get to Know Your Customers Better, Grow Your Business with a Customer Satisfaction Perception Survey! In today's competitive business environment, understanding your customers' expectations and ensuring their satisfaction forms the foundation of sustainable success. As MCS Research, we are here to support you with our comprehensive Customer Satisfaction Perception Survey (often known as a CSAT survey) service, which will strengthen your business's customer-centricity and help you gain a competitive edge.